Everything you need to know about our shipping and returns policies is right here. If you don't find the information that you need below, please contact us at 800-736-0651 and we will make sure to get your question answered.
If your order is split into multiple shipments, your credit card will be charged each time a shipment is sent. If this happens, you will see multiple charges on your credit card. The total shipping amount will be charged with your first shipment.
Considering that we sell boxes, shipping is one of our specialties here at JustPlasticBoxes.com. And due to the large volume of shipping that we do with our national carriers, we have fabulous discounts and choose to pass the savings along to you. This is why we are able to offer free ground shipping on orders over $49 within the contiguous United States on all products at JustPlasticBoxes.com.
All orders in the continental United States ship via FedEx and are unable to be shipped to post office boxes due to their size. UPS as well as additional expedited options are available by request - call 800-736-0651 for a price quote on these other shipping methods.
Alaska, Hawaii and other U.S. territories are not included in the Free Shipping offer. If you live in AK, HI or U.S. territory, please contact us for additional shipping options.
All items are stocked and fulfilled from our warehouse in Urbana, IA. However, if your order is large (typically 10 case packs or more), it may be fulfilled direct from the manufacturer's warehouse causing a slightly longer lead time. You will be notified at the time of your order placement if the order will be fulfilled from a different location and will not ship out within the standard 24 hour window.
You will receive an order confirmation email at the time the order is placed and a separate shipping email with tracking information.
All in stock plastic boxes are eligible for expedited shipping for an additional charge. Should you be interested in an expedited method - such as FedEx Overnight or 2 Day - these methods are available. Please call 800-736-0651 for pricing to your delivery zone. Orders placed after 2pm Central Time will ship out the following business day. So, if you place your order at 4:30 CST on Tuesday your package will leave our warehouse on Wednesday. If you absolutely need your items by a certain date, we recommend that you call our sales staff at 800-736-0651 so that they can assist you, as special arrangements can always be made.
FedEx guaranteed ship dates are guaranteed by FedEx and not by JustPlasticBoxes.com--however we will do our best to assist you in tracking your package after it leaves our facility.
At this time International Shipping is not available on our website but this service is available on request. If you are interested in shipping an order Internationally, please call 800-736-0651 so we may assist you.
Orders for in-stock items placed before 2:00 pm CST, Monday-Friday will be shipped out that day.
Please note, if delays occur with carriers due to inclement weather, we cannot guarantee your order will arrive by the quoted delivery time.
Returns & Exchanges
We have a longstanding commitment to provide our customers with the best possible service every time they shop with us. We take great pride in exceeding our customers’ expectations and building lasting relationships. Returns must be approved in advance. Please call 800-736-0651 or e-mail firstname.lastname@example.org to obtain your Return Authorization (RA) number prior to shipping any product to us.
Important guidelines for all Just Plastic Boxes returns:
- All returns must be clearly labeled with your RA number.
- Returns must be in like new/unused condition to receive a refund.
- Returns may only be made within 30 days of receipt of your order.
- Customers are responsible for any costs related to returning the merchandise. We recommend using a carrier that will provide a tracking number for the shipment and offers insurance. If the item(s) arrive to us damaged, we will provide photos of the damages and/or make the package available to your carrier for inspection so that you may file a claim with your carrier.
- A 20% restocking fee will be deducted from the product refund.
Your satisfaction is our success so our goal is to get your products to you on time in perfect condition. Occasionally, something happens along the way to prevent that. Please let us know right away so that we can make it right.
Should your items arrive damaged, defective or missing; please contact us within 10 days of receipt so that we can work with you to ship replacements or missing items right away. For defective items please be prepared to tell us in detail or share a photo of what is wrong with the product so we can use that information to prevent other customers from having the same issues.
Lost or Damaged Packages
Should your order not arrive or the package is damaged, and you don't receive a satisfactory response from the shipping carrier, we want to help. Please contact us within three days after delivery (or the date it was expected to be delivered) and follow these guidelines to expedite the claim process:
- Inspect every shipment for lost, missing, or damaged merchandise (be sure to count containers if your shipment came in multiple containers.)
- Sign the freight carrier's bill as short, damaged, or incomplete to record the issue.
- Obtain the signature of the carrier for the lost or damaged merchandise.
- If you provide us with an incorrect address, please contact us right away so that we may try and re-route the shipment. However, if you do not contact us in time, the order will come back to our warehouse when they are unable to deliver it to you. In this instance, we will refund your order, minus a restocking fee and you will need to resubmit it via our website or over the phone.
Items sold by Just Plastic Boxes and its affiliates that are shipped to destinations in the following states and US territories may be subject to tax:
**Seller has collected the simplified sellers use tax on this transaction(s) for Alabama customers
and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue.
Seller’s program account number is SSU-R010189031