JPB - Shipping and Returns
Everything you need to know about our shipping and returns policies is right here. If you don't find the information that you need below, please contact us at 800-736-0651 and we will make sure to get your question answered. Free 1-4 Day Shipping : Expedited Shipping : International Shipping : Returns & Exchanges : Damaged & Lost Shipments
Your satisfaction is our success so our goal is to get your products to you on time in perfect condition. Occasionally, something happens along the way to prevent that. Please let us know right away so that we can make it right.
Damaged/Defective Products Should your items arrive damaged, defective or missing; please contact us within 10 days of receipt so that we can work with you to ship replacements or missing items right away. For defective items please be prepared to tell us in detail or share a photo of what is wrong with the product so we can use that information to prevent other customers from having the same issues.
Lost or Damaged Packages Should your order not arrive or the package is damaged, and you don't receive a satisfactory response from the shipping carrier, we want to help. Please contact us within three days after delivery (or the date it was expected to be delivered) and follow these guidelines to expedite the claim process: