• Est. Delivery Times:
  • Chicago: 1 Day
  • Minneapolis: 1 Day
  • Denver: 2 Days
  • Cleveland: 2 Days
  • Dallas: 3 Days
  • New York: 3 Days
  • Los Angeles: 4 Days

Shipping and Returns

Everything you need to know about our shipping and returns policies is right here. If you don't find the information that you need below, please contact us at 800-736-0651 and we will make sure to get your question answered.


Free 1-4 Day Shipping : Expedited Shipping : International Shipping : Returns & Exchanges : Damaged & Lost Shipments

 

Free 1-4 Day Shipping


Considering that we sell boxes, shipping is one of our specialties here at JustPlasticBoxes.com. And due to the large volume of shipping that we do with our national carriers, we have fabulous discounts and choose to pass the savings along to you. This is why we are able to offer free ground shipping within the contiguous United States on all products at JustPlasticBoxes.com.

All orders in the continental United States ship via FedEx and are unable to be shipped to post office boxes. You can choose between FedEx Ground and FedEx 2-Day guaranteed services on the website. However, UPS as well as additional expedited options are available by request - call 800-736-0651 for a price quote on these other shipping methods.

Alaska, Hawaii and other U.S. territories are not included in the Free Shipping offer. If you live in AK, HI or U.S. territory, please contact us for additional shipping options.

The following chart indicates standard transit time for in-stock products shipping from our location in Urbana, IA. Note that transit times do not include Saturdays, Sunday or holidays.

Orders for in-stock items placed before 3:00 pm CST, Monday-Friday will be shipped out that day.



All items are stocked and fulfilled from our warehouse in Urbana, IA. However, if your order is large (typically 10 case packs or more), it may be fulfilled direct from the manufacturer's warehouse causing a slightly longer lead time. You will be notified at the time of your order placement if the order will be fulfilled from a different location and will not ship out within the standard 24 hour window.

You will receive an order confirmation email at the time the order is placed and a separate shipping email with tracking information.

Expedited Shipping
All in stock plastic boxes are eligible for expedited shipping. 2 Day FedEx Guaranteed shipping is offered at time of checkout for an additional charge. Should you be interested in another expedited method - such as FedEx Overnight or Priority Overnight - these methods are available. Please call 800-736-0651 for pricing to your delivery zone. Orders placed after 4pm Central Time will ship out the following business day. So, if you place your order at 4:30 CST on Tuesday with 2-Day Guaranteed Delivery - your package will leave our warehouse on Wednesday and you will receive it on Friday. If you absolutely need your items by a certain date, we recommend that you call our sales staff at 800-736-0651 so that they can assist you, as special arrangements can always be made.
FedEx guaranteed ship dates are guaranteed by FedEx and not by JustPlasticBoxes.com--however we will do our best to assist you in tracking your package after it leaves our facility.

International Shipping
At this time International Shipping is not available on our website but this service is available on request. If you are interested in shipping an order Internationally, please call 800-736-0651 so we may assist you.

Returns & Exchanges


Not satisfied with your order? No problem. To return an item:

  • Please call 800-736-0651 within 30 days of your purchase date to receive a Return Authorization number (aka RA#).

  • Clearly label your package with the RA number provided.

  • Ship the product back using your carrier of choice to 2535 Bing Miller Lane, Urbana, Iowa 52345. All packages must have an RA number to be accepted and processed in a timely manner. You are responsible for any costs associated with shipping the item(s) back.


Please note that all returns must be made within 30 days of your purchase date to be approved with a return authorization number. We cannot guarantee you will be able to return the item if it is after the 30 day time period. Items returned must be in like-new/unused condition to receive a refund.

Exchanges
If you wish to exchange your item(s) for something else, we will send you a prepaid return label for you to return the original item(s). Please call us at 800-736-0651 if you wish to make an exchange so that arrangements can be made.

Damaged Products or Lost Packages


Should you receive your order and find any items damaged, defective, or missing a lid, please call us at 800-736-0651 within 30 days of receipt. Replacement parts will be shipped to you right away. For defective items, please be prepared to tell us in detail what is wrong with the product or provide us with a photograph so we can submit the problem to our quality control department to ensure the problem does not occur again. We cannot guarantee missing or damaged parts can be replaced at no charge after 30 days.

Lost Shipments
All orders will have a tracking number sent via email if an email was provided. Please check this tracking number to determine the location of the item.

If you realize you have provided an incorrect shipping address, contact us right away. We will try to re-route the shipment, however, if you do not contact us in time, the order will come back to our warehouse if the carrier is unable to deliver it. When we receive it back to our warehouse, we will refund your order. If you would like, you may reorder via the website or over the phone.